Delivery Policy

Last updated: September 20, 2026

Free shipping everywhere

At Rosevia Gift, shipping is free for all orders, to all countries we serve, with no minimum purchase amount required. No shipping fees are added at checkout.

Estimated delivery times

The delivery times below are estimates, expressed in business days (Monday to Friday, excluding public holidays):

  • Print-on-demand mugs, mousepads, and cases: approximately 3 to 5 days. These items are created especially for you after you place your order. The timeframe may sometimes be extended by a few days, particularly during periods of high activity (holidays, sales, etc.).
  • Jewelry, bracelets, and other accessories (including phone cases): approximately 3 to 10 days.

These delivery times are provided for information purposes only. They depend on the destination, the carrier, and the time of year. Barring any force majeure, your order will be delivered to you no later than 30 days after confirmation, in accordance with Article L216-1 of the French Consumer Code.

Preparation and shipping

Each order is prepared with care as soon as it is validated. As soon as your parcel is shipped, you will receive an email containing your tracking number and a link to track its progress. Remember to check your spam folder if you do not see it arrive.

Orders in multiple parcels

Depending on the items you order, your order may be prepared in different locations. It may therefore arrive in several parcels, shipped and delivered on different dates. Each parcel has its own tracking. You do not have to pay anything extra in this case: shipping remains free.

Countries we deliver to

We deliver to the countries offered during the checkout process. If your country does not appear, please do not hesitate to write to us: we will see what can be done.

Customs duties and taxes

For deliveries outside the European Union, customs duties, import taxes, or customs clearance fees may be applied by the destination country. Unless otherwise indicated at checkout, these are the responsibility of the recipient and are not included in the price of our products.

Delivery address

Please check your delivery address carefully before confirming your order. If you notice an error, contact us as soon as possible, before your parcel is shipped. If a parcel is returned to us due to an incorrect or incomplete address, we will contact you to reship it; reshipping fees may apply.

Delayed, lost, or damaged parcels

If your parcel is delayed, appears to be lost, or arrives damaged, write to us at roseviagift.store@outlook.com indicating your order number (and, for a damaged parcel, please attach a few photos). We will take the necessary steps with the carrier and, depending on the situation, we will offer to reship your order or provide a refund.

A question?

Write to us at roseviagift.store@outlook.com, and we will get back to you as soon as possible.