Returns & Refunds

Last updated: September 21, 2026

14-day returns

We want you to be delighted with your purchases. If your items do not suit you, you have 14 days from the date of receipt to notify us, without having to provide a justification (right of withdrawal as provided for by articles L221-18 and following of the Consumer Code).

How do I make a return?

  1. Write to us at roseviagift.store@outlook.com within 14 days of receiving your order, indicating your order number and the items concerned.
  2. Upon our approval, send the items back to the following address: DANFAKHA – Rosevia Gift, 40 Rue de Bercy, 75012 Paris, France, including your order number in the package. Please do not return an item without contacting us beforehand, so that your return can be processed correctly.
  3. You then have 14 days from the date of your message to return the items to us.

Return conditions

  • Items must be returned to us in a clean and unused condition, preferably in their original packaging, with any included components.
  • Return shipping costs are your responsibility, unless the item is defective, damaged, or does not match your order (see below). We recommend using a tracked shipping method: we cannot be held responsible for a package lost during its return.
  • Any depreciation of the item resulting from handling other than that necessary to verify its nature and proper functioning may be deducted from the refund.
  • The right of withdrawal does not apply to items made to your specifications or clearly personalized at your request (article L221-28 of the Consumer Code), if applicable.

Phone cases: check your model

Before confirming your order, please check the selected iPhone model carefully. In the event of a model error, contact us quickly: we will do our best to help you, and in any case, you may exercise your right of withdrawal under the conditions above.

Defective, damaged, or incorrect item

If your item arrives damaged, has a manufacturing defect, or does not match what you ordered, write to us within 14 days of receipt at roseviagift.store@outlook.com, with your order number and a few photos. We will offer you, at our expense, a replacement, a reshipment, or a refund, depending on your preference and availability. In this case, any return costs will be covered by us.

You also benefit from the legal guarantee of conformity (2 years from the delivery of the goods) and the legal guarantee against hidden defects, in accordance with the Consumer Code and the Civil Code.

Refund

Once the return is received and verified, we will refund you within a maximum of 14 days, using the same payment method used for the order. We may defer the refund until we have received the items or until you have provided proof of shipment. As delivery is free, no delivery charges are to be refunded. Depending on your bank, the refund may take a few days to appear in your account.

Exchange

Would you like a different design or model? The simplest way is to return the item to us and then place a new order. Write to us if you need help.

Canceling an order

If you wish to cancel or modify an order, contact us as soon as possible. Since some items are created especially for you after your order, cancellation is no longer possible once production has started; you can then use your right of withdrawal upon receipt of the package.

Any questions?

Write to us at roseviagift.store@outlook.com, we will respond as soon as possible.