Terms and Conditions of Sale

Last update: September 20, 2026

These general terms and conditions of sale govern all orders placed on the Rosevia Gift online store, accessible at roseviagift.com (hereinafter referred to as the "Store"). By placing an order, you acknowledge that you have read and accepted them.

1. The Seller

The Store is operated by Rosevia Gift, 40 Rue de Bercy, 75012 Paris, France. Contact: roseviagift.store@outlook.com. Full legal information can be found in our legal notice.

2. Products

We offer mugs, mousepads, phone cases, jewelry, bracelets, and other accessories. We strive to present our products as accurately as possible (photos, descriptions, dimensions). Slight color differences may exist depending on screens, and the natural stones in our bracelets may show small variations in shade and appearance, which is what makes them unique.

3. Pricing

Prices are indicated in euros, taxes included. Delivery is free for all orders, with no minimum purchase requirement. We may change our prices at any time; the price applicable is the one displayed at the time of your order confirmation. For deliveries outside the European Union, customs duties and local taxes may apply (see our delivery policy).

4. Ordering

To order, add products to your cart, provide your contact information and delivery address, then confirm and pay for your order. Before final validation, you can check your order details and correct any errors. The order is confirmed by a summary email sent to the address you provided. We reserve the right to refuse or cancel an order for a legitimate reason (existing dispute, suspicion of fraud, product unavailability, manifest price error). You would then be informed and fully refunded.

5. Payment

Payment is made online, in euros, via the payment methods offered at the checkout step (bank card and other displayed methods). Transactions are secured by our payment provider: we do not have access to any of your complete banking data and store none of it. Your order is definitively validated once payment is accepted.

6. Delivery

Delivery is free everywhere. Estimated delivery times, in business days, are approximately 3 to 5 days for on-demand printed mugs, mousepads, and phone cases (created specifically for you, with a timeframe that may occasionally be extended by a few days) and approximately 3 to 10 days for jewelry, bracelets, and other accessories. These deadlines are indicative; except in cases of force majeure, the order will be delivered no later than 30 days after its confirmation. An order may be delivered in several packages. Details are available in our delivery policy. The risk of loss or damage to the products is transferred to you at the moment you, or a third party designated by you, take physical possession of them.

7. Right of Withdrawal

In accordance with the Consumer Code, you have a period of 14 days from receipt of your order to exercise your right of withdrawal, without having to justify your reasons. The terms (deadlines, conditions, return costs, refunds) are detailed on our Returns and Refunds page. The right of withdrawal does not apply to goods made to consumer specifications or clearly personalized (Article L221-28 of the Consumer Code), if applicable. A standard withdrawal form is available upon request; however, it is not mandatory; a clear statement sent by email is sufficient.

8. Legal Warranties

All our products are covered by the legal guarantee of conformity (Articles L217-3 et seq. of the Consumer Code) and the guarantee against hidden defects (Articles 1641 et seq. of the Civil Code). In the event of a lack of conformity, you may choose between repair or replacement of the good, under the conditions provided by law; you are exempted from proving the existence of the defect for 24 months from the delivery of the good. Contact us at the address above to exercise these guarantees.

9. Intellectual Property

The visuals, texts, designs, logos, and trademarks present on the Store are protected. Any reproduction or use without prior written authorization is prohibited. Purchasing a product does not grant you any intellectual property rights over the designs it bears.

10. Personal Data

Your data is processed in accordance with our privacy policy.

11. Customer Service

For any questions or complaints, write to us at roseviagift.store@outlook.com. We strive to respond as quickly as possible.

12. Consumer Mediation

If, after a written complaint to our customer service, a dispute persists, you have the option to use a consumer mediator free of charge (Articles L611-1 et seq. of the Consumer Code). Mediator contact details: [TO BE COMPLETED – name, postal address, and website of the chosen mediator].

13. Governing Law and Disputes

These terms are subject to French law. If you reside in another country, the mandatory consumer protection provisions of your country of residence continue to apply. In the event of a dispute that cannot be resolved amicably, the competent courts will be those determined in accordance with common law rules.

14. Amendment of Terms

We may update these terms at any time. The version applicable to your order is the one in force at the time you place it.