FAQ

Delivery times depend on the product type. These are estimates, in business days.

On-demand printed mugs, mouse pads, and phone cases: these products are created especially for you, upon order. Delivery takes approximately 3 to 5 business days. As each piece is made for you, the timeframe may sometimes be extended by a few days.

Jewelry, bracelets, and other accessories: allow approximately 3 to 10 business days.

An order for multiple items may be shipped in several packages, which may not necessarily arrive on the same day. Lead times may also be longer during peak periods (year-end holidays, Valentine's Day, Mother's Day).

Yes, everywhere: shipping is free to all the countries we serve, with no minimum purchase amount.

Yes. We deliver to France, Germany, the United Kingdom, and the United States, among others, as well as other countries displayed at checkout, with free shipping.

Once your parcel has been shipped, you will receive an email containing a tracking number and link (one per parcel if your order is shipped in several parts). You can also find tracking information in your customer account.

Contact us as soon as possible after placing your order via the Contact page: we will do our best as long as preparation has not begun.

First, check your spam folder. If you do not find anything, write to us from the Contact page, providing the name and email address used when placing the order.

You have 14 days from the receipt of your order to exercise your right of withdrawal. The item must be returned in its original condition. Please contact us before any return: we will provide you with the procedure to follow. All conditions are detailed on the Returns and refunds page.

Write to us with a few photos as soon as possible after receipt: we will offer you a replacement or a refund.

Once the return is received and verified, the refund will be processed within a maximum of 14 days, using the same payment method used for the order. The time it takes to appear in your account depends on your bank.

The available payment methods are displayed at the payment stage and at the bottom of each page of the site. They may vary depending on your country.

Yes. Payment is processed on a page secured by an encrypted connection, and we never have access to your banking information.

On each product page, choose the exact model of your iPhone from the list. To find it, open Settings, then General, then About: the model name is displayed at the top. Please note, an iPhone 15 and an iPhone 15 Pro do not use the same case.

Available models vary by design. Write to us from the Contact page and specify your model: we will let you know which designs are compatible.

We do our utmost to ensure that the photos are accurate, but colors may vary slightly depending on your screen and printing.

All our mugs hold 325 ml (11 oz) and measure 9.8 cm in height with a diameter of 8.5 cm. They are made of glossy white ceramic.

No, every natural stone is unique: slight differences in shade, grain, or size are normal and add to the charm of the piece. The cord is adjustable and fits all wrists.

Avoid prolonged contact with water, perfumes, and cosmetic products, and store your jewelry in a safe place.